{"id":13687,"date":"2023-10-06T05:53:38","date_gmt":"2023-10-06T05:53:38","guid":{"rendered":"https:\/\/dev.sunpharma.com\/?page_id=13687"},"modified":"2025-10-05T06:17:13","modified_gmt":"2025-10-05T00:47:13","slug":"online-dispute-resolution","status":"publish","type":"page","link":"https:\/\/dev.sunpharma.com\/he\/online-dispute-resolution\/","title":{"rendered":"Online Dispute Resolution"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/dev.sunpharma.com\/wp-content\/uploads\/2021\/03\/contact-banner.jpg&#8221; parallax=&#8221;on&#8221; animation_style=&#8221;fade&#8221; da_disable_devices=&#8221;off|off|off&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; 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title_font_tablet=&#8221;&#8221; title_font_phone=&#8221;&#8221; title_font_last_edited=&#8221;on|phone&#8221; content_font_tablet=&#8221;&#8221; content_font_phone=&#8221;&#8221; content_font_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center; color: #f7941e!important;\"><strong>Introduction of Online Dispute Resolution Portal by SEBI<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;80%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>For any complaints or grievances, Investors can contact at<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; custom_margin=&#8221;-15px||1px|||&#8221; custom_padding=&#8221;||2px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li><strong>Level 1 \u2013 Raise with MUFG Intime India Private Limited (Previously known as Link Intime India Pvt. Ltd.) [Registrar and Transfer Agent (\u201cRTA\u201d)]\/ Company:<\/strong>Initially, all grievances\/ disputes\/ complaints against the Company are required to be directly lodged with the RTA\/ the Company.<br \/>\nShareholders may lodge the same on the portal: <a href=\"https:\/\/swayam.linkintime.co.in\">https:\/\/swayam.linkintime.co.in<\/a> or by sending an email to <a href=\"mailto:Investor.helpdesk@in.mpms.mufg.com\">Investor.helpdesk@in.mpms.mufg.com<\/a> or by sending physical correspondence at:<br \/>\nMUFG Intime India Private Limited (Previously known as Link Intime India Pvt. Ltd.)<br \/>\nUnit: Sun Pharmaceutical Industries Limited<br \/>\nC-101, 247 Park,<br \/>\nL B S Marg, Vikhroli (West),<br \/>\nMumbai-400083<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; custom_margin=&#8221;||-1px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><strong>Level 2 &ndash; SEBI SCORES:<\/strong> Grievances\/ disputes\/ complaints which are not resolved at Level 1, or if the shareholder is not satisfied with the resolution provided by the Company\/ RTA, then a complaint may be raised on SEBI Complaint Redressal System (&ldquo;SCORES&rdquo;), which can be accessed at <a href=\"https:\/\/scores.sebi.gov.in\" target=\"_blank\" rel=\"noopener\">https:\/\/scores.sebi.gov.in<\/a> <strong>Process flow of Complaint Redressal Mechanism by SEBI :<\/strong> <a href=\"https:\/\/www.infosys.com\/investors\/shareholder-services\/documents\/investors-service\/sebi-complaint-redressal-mechanism.pdf\" target=\"_blank\" rel=\"noopener\">Click here<\/a> for SEBI Circular &#8211; Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; custom_padding=&#8221;1px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><strong>Level 3 &ndash; ODR Platform:<\/strong><br \/><strong>In case the shareholder is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal, which can be accessed at:&nbsp;<a href=\"https:\/\/smartodr.in\/login\">https:\/\/smartodr.in\/login<\/a><br \/><a href=\"https:\/\/rilstaticasset.akamaized.net\/sites\/default\/files\/2024-05\/SEBI_Master_Circular_for_Online_Dispute_Resolution.pdf\" target=\"_blank\" rel=\"noopener\">Click here<\/a> for SEBI Master Circular for Online Dispute Resolution<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Important Notes:<br \/><\/strong><\/li>\n<\/ul>\n<ol>\n<li>This is to clarify that the shareholder(s) may initiate dispute resolution through the ODR Portal without having to go through SCORES Portal (i.e. From Level 1 to Level 3), if the grievance lodged with the Company is not resolved satisfactorily.<\/li>\n<li>It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint\/ dispute is not pending before any arbitral process, court, tribunal or consumer forum or if the same is non-arbitrable under Indian law.<\/li>\n<li>There is no fee for registration of complaints\/ disputes on the ODR Portal. However, the process of conciliation \/ arbitration through ODR portal may attract fee and the same shall be borne by the concerned investor\/ listed entity\/ its RTA (as the case may be).<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction of Online Dispute Resolution Portal by SEBIFor any complaints or grievances, Investors can contact at Level 1 \u2013 Raise with MUFG Intime India Private Limited (Previously known as Link Intime India Pvt. Ltd.) [Registrar and Transfer Agent (\u201cRTA\u201d)]\/ Company:Initially, all grievances\/ disputes\/ complaints against the Company are required to be directly lodged with the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-13687","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Dispute Resolution - Sun Pharmaceutical Industries Ltd.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.sunpharma.com\/he\/online-dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"he_IL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Dispute Resolution - Sun Pharmaceutical Industries Ltd.\" \/>\n<meta property=\"og:description\" content=\"Introduction of Online Dispute Resolution Portal by SEBIFor any complaints or grievances, Investors can contact at Level 1 \u2013 Raise with MUFG Intime India Private Limited (Previously known as Link Intime India Pvt. 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